At SKINTHI (“we”, “us”, “our”), your privacy matters. This policy explains what personal information we collect, how we use it, and the rights you have. It applies to skinthi.co.uk and any orders you place with us.
Who we are
SKINTHI is a UK-based skincare-device brand. For any privacy questions, contact us at hello@skinthi.co.uk.
Information we collect
- Order & account details: your name, email address, delivery and billing address, and phone number.
- Payment information: processed securely by our payment providers. We never see or store your full card details.
- Communications: messages you send us by email or through our contact form.
- Usage data: how you browse our site, collected through cookies to help us improve your experience.
How we use your information
- To process, fulfil and deliver your orders.
- To provide customer support and respond to your enquiries.
- To send order updates and, where you’ve opted in, marketing emails (you can unsubscribe at any time).
- To detect and prevent fraud, and to meet our legal obligations.
- To improve our products, website and service.
Sharing your information
We only share your data with trusted partners who help us run our business — including our e-commerce platform (Shopify), payment processors, and shipping carriers — and only as far as needed to serve you. We never sell your personal data.
Cookies
Our site uses cookies to keep your basket working, remember your preferences, and understand site performance. You can manage or disable cookies in your browser settings, though some features may not work as well.
Your rights
Under UK data protection law, you have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise any of these rights, email hello@skinthi.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Data retention & security
We keep your information only as long as necessary to fulfil orders, meet legal requirements, and support you. We use appropriate technical and organisational measures, including secure checkout, to protect your data.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.